Appliance Repair Parts Ordering Pipeline
Regional appliance repair company — 15 technicians, 50+ parts orders per week
Problem
Office staff spent 20+ hours weekly manually looking up parts across supplier websites, placing orders by phone or email, and tracking shipments in spreadsheets. Technicians waited days for parts, delaying jobs and losing revenue.
Solution
Built an n8n workflow that connects to Encompass and other supplier APIs. Technicians request parts via a Softr form; the system auto-queries suppliers for price and availability, places orders, and tracks shipments via FedEx API—all logged in Airtable.
Timeline
4 weeks from kickoff to production, including API integrations, testing with live orders, and technician training.
Outcome
Weekly processing dropped from 20 hours to 4. Revenue per tech increased $700/week due to faster turnaround. Zero missed orders since launch.